Shipping policy

Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with The Old Factory Coffee Co. LLC (“The Old Factory Coffee Co.,” “we,” “us,” or “our”).

We work to get your coffee and Old Factory gear headed your way as quickly as possible. Because our products may be prepared, produced, and shipped from different fulfillment locations, please review the information below before placing your order.

ORDER PROCESSING

Many of our products are prepared or produced specifically for your order. This includes freshly roasted coffee and made-to-order apparel, drinkware, and merchandise.

Processing and production times vary depending on the product and are separate from the shipping transit time shown at checkout.

Orders may begin processing shortly after they are placed. Once an order has entered production or fulfillment, we may be unable to make changes or cancel it.

If you need to request a change or cancellation, please contact us as soon as possible at

support@theoldfactorycoffeeco.com

We cannot guarantee that changes or cancellations can be made after an order has been submitted.

SHIPPING RATES & DELIVERY ESTIMATES

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout based on your order and shipping destination.

Delivery estimates include carrier transit time and may not include the time required to prepare or produce your order.

All delivery dates are estimates and are not guaranteed.

Shipping delays may occur due to carrier disruptions, severe weather, holidays, high order volumes, customs processing, or other circumstances outside our reasonable control.

MULTIPLE & SPLIT SHIPMENTS

Don't worry if your entire Old Factory order doesn't arrive in the same box.

Coffee and merchandise may be prepared and fulfilled at different facilities. Products within the same order may therefore be shipped separately and arrive on different days.

For example, if you order a bag of Rusty Rails and an Old Factory Classic Tee, the coffee and shirt may arrive in separate packages.

When an order is shipped in multiple packages, you may receive separate shipping confirmations and tracking information for each shipment.

You will not be charged additional shipping after checkout simply because we fulfill an order using multiple packages.

ORDER TRACKING

When tracking information is available, it will be provided by email or through your order status page after your order ships.

Please allow time for tracking information to update after receiving a shipping confirmation. Carriers may take some time to scan a package into their network.

If your order contains multiple shipments, each shipment may have its own tracking number.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State
ZIP or postal code

If you notice an error after placing your order, contact us immediately at

support@theoldfactorycoffeeco.com

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered production or fulfillment.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned because an address was incorrect, incomplete, or considered undeliverable by the carrier, additional shipping charges may apply before the order can be resent.

LOST PACKAGES

If your package appears to have been lost in transit, please contact us as soon as possible at

support@theoldfactorycoffeeco.com

Please include your order number and any available tracking information.

Claims regarding packages believed to be lost in transit should be submitted to us no later than 30 days after the estimated delivery date so that we can investigate the shipment with the appropriate fulfillment and shipping partners.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other areas where the carrier may have left the package.
Check with members of your household, neighbors, building management, or front desk when applicable.
Allow a reasonable amount of time after the initial delivery scan, as some carriers may mark packages delivered shortly before the package actually arrives.
Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at support@theoldfactorycoffeeco.com and we'll help determine what options may be available.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, contact us as soon as possible and within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs of the affected product and packaging when applicable.

We'll review the issue and work with you to make it right in accordance with our Return & Refund Policy.

INTERNATIONAL SHIPPING

International shipping availability, rates, and estimated delivery times, when offered, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, and similar charges associated with their order.

Customs processing may also result in additional delivery delays outside our control.

RETURNED OR UNCLAIMED PACKAGES

Packages may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to claim a package, or other carrier-related reasons.

If a package is returned, please contact us. Depending on the circumstances, additional shipping charges may be required to resend the order.

Returned packages are handled in accordance with our Return & Refund Policy and are not automatically eligible for a refund.

SHIPPING RESTRICTIONS

Certain products or shipping methods may not be available in all locations.

We reserve the right to restrict shipping destinations when necessary due to carrier limitations, product restrictions, legal requirements, fulfillment limitations, or other circumstances affecting our ability to fulfill an order.

If we are unable to fulfill an order to your location after purchase, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.